Privacy Policy
Last Updated at 19 May 2025
We want you to know exactly how Skilled services work and why we need your details?
Reviewing our policy help you continue using the system with peace of mind.
Reviewing our policy help you continue using the system with peace of mind.
We want you to know exactly how Skilled services work and why we need
your details ? Reviewing our policy help you continue using the system
with peace of mind.
Visit our website at aiskilled.co, or any other website of ours that links to this privacy notice.
Interact with us in other ways, including through sales, marketing, or events.
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at assistance@aiskilled.co.
SUMMARY OF KEY POINTS
This summary highlights key points from our privacy notice. For more detailed information on any of these topics, you can click the link following each key point or refer to our table of contents below to find the relevant section.
What personal information do we process? When you visit, use, or navigate our Services, we may collect and process personal information based on your interactions with us, your choices, and the products and features you use. Learn more about the personal information you provide to us.
Do we process any sensitive personal information? We may process sensitive personal information when necessary, either with your consent or as otherwise allowed by applicable law. Learn more about the sensitive information we handle.
Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other external sources. Learn more about the information collected from third-party sources.
How do we process your information? We process your information to provide, enhance, and manage our Services, to communicate with you, for security and fraud prevention, and to comply with legal requirements. We may also process your information for other purposes with your consent. We only process your information when we have a legitimate reason to do so. Learn more about how we handle your information.
In what situations and with which types of parties do we share personal information? We may share your information in specific circumstances and with certain categories of third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We implement organizational and technical measures to protect your personal information. However, no method of electronic transmission over the internet or data storage is completely secure. We cannot guarantee that unauthorized parties such as hackers or cybercriminals will not be able to breach our security and improperly access, steal, or alter your information. Learn more about our efforts to protect your information.
What are your rights? Depending on your geographical location, applicable privacy laws may grant you certain rights regarding your personal information. Learn more about your privacy rights.
What do we do with connected email accounts? Email accounts connected to the platform are used to send outbound messages to leads that AI Skilled identifies for you. Additionally, these accounts may send automated emails to other accounts for the purpose of email warmup.
How do you exercise your rights? The simplest way to exercise your rights is by submitting a data subject access request or contacting us directly. We will review and respond to any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Please review the full privacy notice.
Important Note: Users are advised not to connect Google accounts to our email warmup service.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We gather personal information that you voluntarily provide when you register for our Services, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or contact us directly.
Personal Information Provided by You: The personal information we collect varies based on your interactions with us and our Services, the choices you make, and the products and features you use. This information may include:
Names
Phone numbers
Email addresses
Job titles
Passwords
Contact preferences
Billing addresses
Your Calender
Debit/credit card numbers
Information shared in chats with your AI Skilled assistant
Information from communication channels your AI Skilled assistant is connected to
Information from email accounts you connect
Sensitive Information: When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Payment Data: We may collect data necessary to process your payments if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe. You can find their privacy notice at the following link: https://stripe.com/en-gb-us/privacy.
Social Media Login Data: We may offer you the option to register with us using your existing social media account details, such as Facebook, Twitter, or other social media accounts. If you choose to register in this way, we will collect the information described in the section titled "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services, along with other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data: Log and usage data consists of service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services. This data is recorded in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity within the Services (such as the date and time of your usage, pages and files viewed, searches conducted, and other actions you take, such as which features you use). It may also include device event information, like system activity, error reports (sometimes referred to as "crash dumps"), and hardware settings.
Device Data: We collect data about the device you use to access the Services, such as your computer, phone, tablet, or other devices. The specific data collected may vary depending on the device but could include information like your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration details.
Location Data: We collect data about your device’s location, which can be either precise or imprecise. The amount of location data we collect depends on the type and settings of the device you use to access the Services. For instance, we may use GPS and other technologies to gather geolocation data, which provides information about your current location based on your IP address. You have the option to opt out of allowing us to collect this location information by either denying access to this data or disabling the Location settings on your device. However, please note that opting out may limit your ability to use certain features of the Services.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other external sources.
To enhance our ability to provide you with relevant marketing, offers, and services and to update our records, we may obtain information about you from additional sources, including public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. This information may include mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, which we use for purposes like targeted advertising and event promotion.
If you interact with us on a social media platform using your social media account (e.g., Facebook or X), we may receive personal information about you, such as your name, email address, and gender. The specific personal information we collect from your social media account depends on the privacy settings of that account.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and manage our Services, communicate with you, ensure security and prevent fraud, and comply with legal obligations. We may also process your information for other purposes with your consent.
We process your personal information for various reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and manage user accounts: We may process your information to enable you to create and log in to your account and ensure your account remains active and functional.
To deliver and facilitate the delivery of services to you: We may process your information to provide you with the services you request.
To respond to user inquiries and offer support: We may process your information to address your inquiries and resolve any issues related to the services you have requested.
To send administrative information: We may process your information to provide you with important updates about our products and services, changes to our terms and policies, and other relevant administrative information.
To request feedback: We may process your information to solicit feedback and engage with you regarding your use of our Services.
To send marketing and promotional communications: With your consent and in accordance with your marketing preferences, we may process the personal information you provide to send you marketing materials and promotions. You can opt out of our marketing communications at any time. For more details, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
To deliver targeted advertising: We may process your information to create and display personalized content and ads tailored to your interests and location. For more details, please refer to our Cookie Notice.
To protect our Services: We may process your information to ensure the safety and security of our Services, including monitoring for and preventing fraudulent activities.
To identify usage trends: We may process data regarding how you use our Services to gain insights into usage patterns and improve our offerings.
To assess the effectiveness of our marketing and promotional campaigns: We may process your information to better understand which marketing strategies and campaigns are most effective and relevant to you.
To protect an individual's vital interests: We may process your information when necessary to protect an individual’s vital interests, such as to prevent harm.
To improve our language model reliability: We may process your information to enhance the performance and reliability of our language models.
Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and have a valid legal reason (i.e., legal basis) to do so under applicable law. These legal bases include your consent, compliance with laws, provision of services to fulfill our contractual obligations, protection of your rights, or fulfillment of our legitimate business interests.
If you are located in the EU or UK or Saudi Arabia, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR and Saudi Personal Data Protection Law require us to explain the valid legal bases we rely on to process your personal information. Accordingly, we may rely on the following legal bases:
Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Performance of a Contract: We may process your personal information when necessary to fulfill our contractual obligations to you, including providing our Services or responding to your requests before entering into a contract with you.
Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests, provided that these interests do not override your interests and fundamental rights and freedoms. For example, we may process your personal information for purposes such as:
- Sending you information about special offers and discounts on our products and services.
-Developing and displaying personalized and relevant advertising content.
-Analyzing how our Services are used to improve them and engage and retain users.
- Supporting our marketing activities.
-Diagnosing problems and preventing fraudulent activities.
-Understanding user behavior to enhance the user experience.
Legal Obligations: We may process your information when it is necessary to comply with our legal obligations, such as cooperating with law enforcement or regulatory agencies, exercising or defending our legal rights, or disclosing your information as evidence in litigation in which we are involved.
Vital Interests: We may process your information when it is necessary to protect your vital interests or those of a third party, such as in situations involving potential threats to anyone's safety.
In legal terms, we are generally the "data controller" under European data protection laws regarding the personal information described in this privacy notice, as we determine the means and purposes of the data processing we perform. This privacy notice does not apply to personal information we process as a "data processor" on behalf of our customers. In those cases, the customer to whom we provide services and with whom we have entered into a data processing agreement is the "data controller" responsible for your personal information. We merely process your information on their behalf according to their instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions to them.
If you are located in Canada, this section applies to you.
We may process your information if you have given us explicit permission (i.e., express consent) to use your personal information for a specific purpose or in situations where your permission can be reasonably inferred (i.e., implied consent). You can withdraw your consent at any time.
In certain exceptional cases, we may be legally permitted under applicable Canadian law to process your information without your consent. These cases include, for example:
If the collection is clearly in the interest of an individual and obtaining consent is not feasible in a timely manner.
For purposes of investigations, fraud detection, and prevention.
For business transactions, provided that certain conditions are met.
If the information is included in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
For identifying injured, ill, or deceased individuals and for communicating with their next of kin.
If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse.
If it is reasonable to expect that obtaining consent would compromise the availability or accuracy of the information and the collection is necessary for purposes related to investigating a breach of an agreement or a contravention of Canadian law or provincial laws.
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court related to the production of records.
If the information was produced by an individual during the course of their employment, business, or profession and the collection aligns with the purposes for which the information was originally produced.
If the collection is solely for journalistic, artistic, or literary purposes.
If the information is publicly available and is specified by the regulations.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share your information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers:
We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to your information to do their work. We have agreements in place with these third parties designed to safeguard your personal information. This means they cannot use your personal information for any purpose other than what we have instructed. They are also prohibited from sharing your personal information with any organization apart from us. They commit to protecting the data they hold on our behalf and to retaining it only for the period we specify.
The categories of third parties we may share personal information with include:
Ad Networks
Affiliate Marketing Programs
Cloud Computing Services
Communication & Collaboration Tools
Data Analytics Services
Data Storage Service Providers
Finance & Accounting Tools
Large Language Model Providers like OpenAI & Google
Payment Processors
Performance Monitoring Tools
Product Engineering & Design Tools
Retargeting Platforms
Sales & Marketing Tools
Social Networks
Testing Tools
User Account Registration & Authentication Services
Website Hosting Service Providers
Technology Providers
We may also need to share your personal information in the following situations:
Business Transfers: We may share or transfer your information in connection with, or during the negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to adhere to this privacy notice. Affiliates include our parent company, any subsidiaries, joint venture partners, or other companies that we control or are under common control with us.
Business Partners: We may share your information with our business partners to provide you with certain products, services, or promotions.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: Yes, we may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific details about how we use these technologies and how you can manage your cookie preferences are provided in our Cookie Notice.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: Yes, we may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific details about how we use these technologies and how you can manage your cookie preferences are provided in our Cookie Notice.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services allow you to register and log in using your social media account details from third-party providers (such as Facebook or Twitter). If you choose to do this, we will receive certain profile information from your social media provider. The specific information we receive may vary depending on the social media provider, but it typically includes your name, email address, friends list, profile picture, and any other information you have chosen to make public on that social media platform.
We will use the information we receive only for the purposes described in this privacy notice or as otherwise communicated to you through our Services. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend that you review the privacy notice of your social media provider to understand how they collect, use, and share your personal information, and to learn how you can set your privacy preferences on their platforms.
7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in Saudi Arabia (KSA). If you are accessing our Services from outside Saudi Arabia, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by the third parties with whom we may share your personal information (see "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" above) in Saudi Arabia and other countries.
If you are a resident of the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, please note that these countries may not have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
Binding Corporate Rules:
These include a set of Binding Corporate Rules ("BCRs") that we have established and implemented. Our BCRs have been recognized by EEA and UK data protection authorities as providing an adequate level of protection for the personal information we process internationally.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required by law.
We will retain your personal information only for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information longer than the duration of time you have an active account with us.
When we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not possible (for example, if your personal information is stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion becomes possible.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a combination of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our efforts to safeguard your information, no method of electronic transmission over the internet or method of information storage can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to breach our security measures and improperly access, steal, or modify your information. While we strive to protect your personal information, transmitting personal information to and from our Services is done at your own risk. You should only access our Services within a secure environment.
10. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not intentionally solicit data from or market to children under 18 years of age. By using our Services, you confirm that you are at least 18 years old, or that you are the parent or guardian of a minor who is using the Services with your consent. If we become aware that we have collected personal information from users under the age of 18, we will deactivate the account and take appropriate steps to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18, please contact us at assistance@aiskilled.co.
11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In certain regions (like the EEA, UK, Switzerland, and Canada), you have specific rights under applicable data protection laws. These rights may include:
The right to request access and obtain a copy of your personal information.
The right to request rectification or erasure of your personal information.
The right to restrict the processing of your personal information.
The right to data portability, if applicable.
The right not to be subject to automated decision-making.
In some circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below.
We will consider and respond to any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection authority. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we rely on your consent to process your personal information (which may be express or implied depending on the law), you have the right to withdraw your consent at any time. You can do this by contacting us using the details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below.
Please note that withdrawing your consent does not affect the lawfulness of any processing carried out before your withdrawal, nor does it affect processing based on other lawful grounds, where applicable law allows.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send or by contacting us using the details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below. After unsubscribing, we may still send you service-related communications necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would like to review or change the information in your account or terminate your account, you can contact us at assistance@aiskilled.co .
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, resolve issues, assist with investigations, enforce our legal terms, and comply with legal requirements.
Cookies and similar technologies: Most web browsers accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at assistance@aiskilled.co .
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers, as well as some mobile operating systems and applications, include a Do-Not-Track ("DNT") feature or setting that you can enable to express your preference not to have your online browsing activities monitored and collected. However, there is currently no standardized technology for recognizing and implementing DNT signals. Therefore, we do not respond to DNT browser signals or any other mechanism that automatically communicates your preference not to be tracked online. If a standard for online tracking is established that we are required to adhere to in the future, we will update you about that practice in a revised version of this privacy notice.
13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you have specific rights regarding access to your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months
Retention of Collected Personal Information:
We will use and retain the collected personal information as needed to provide the Services or for:
Category A - As long as the user has an account with us
Category B - As long as the user has an account with us
Category C - As long as the user has an account with us
Category D - As long as the user has an account with us
Category F - As long as the user has an account with us
Category G - As long as the user has an account with us
Category H - As long as the user has an account with us
Category I - As long as the user has an account with us
Category K - As long as the user has an account with us
Category L - As long as the user has an account with us
Use and Disclosure of Sensitive Personal Information:
Category L information may be used or disclosed to a service provider or contractor for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, by phone, or by mail, in the context of:
Receiving help through our customer support channels
Participation in customer surveys or contests
Facilitating the delivery of our Services and responding to your inquiries
How do we use and share your personal information?
Learn more about how we use your personal information in the section "HOW DO WE PROCESS YOUR INFORMATION?"
We collect and share your personal information through:
Targeting cookies/Marketing cookies
Social media cookies
Beacons/Pixels/Tags
Will your information be shared with anyone else?
We may disclose your personal information to our service providers under a written contract between us and each service provider. Learn more about how we disclose personal information in the section "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
We may also use your personal information for our own business purposes, such as conducting internal research for technological development and demonstration. This is not considered "selling" your personal information.
We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the past twelve (12) months. The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found in the section "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
We have sold or shared the following categories of personal information to third parties in the past twelve (12) months. The categories of third parties to whom we sold personal information are:
The categories of third parties to whom we shared personal information include:
Ad Networks
Data Analytics Services
Retargeting Platforms
User Account Registration & Authentication Services
California Residents
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with whom we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request the removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will ensure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.
The California Code of Regulations defines a "resident" as:
Every individual who is in the State of California for other than a temporary or transitory purpose and
Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
Your rights with respect to your personal data:
Right to request deletion of the data — Request to delete: You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of their right to free speech, compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know: Depending on the circumstances, you have the right to know:
Whether we collect and use your personal information.
The categories of personal information that we collect.
The purposes for which the collected personal information is used.
Whether we sell or share personal information with third parties.
The categories of personal information that we sold, shared, or disclosed for a business purpose.
The categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose.
The business or commercial purpose for collecting, selling, or sharing personal information.
The specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights: We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information: If the business collects any of the following:
Social security information, drivers' licenses, state ID cards, passport numbers.
Account login information.
Credit card numbers, financial account information, or credentials allowing access to such accounts.
Precise geolocation.
Racial or ethnic origin, religious or philosophical beliefs, union membership.
The contents of email and text, unless the business is the intended recipient of the communication.
Genetic data, biometric data, and health data.
Data concerning sexual orientation and sex life.
If you have any questions or would like to exercise your rights under the CCPA, please contact us using the details provided below.
You have the right to direct a business to limit its use of your sensitive personal information to what is necessary to perform the Services. Once a business receives your request, it is no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for additional uses or disclosures.
Please note that this right does not cover sensitive personal information collected or processed without the intent to infer characteristics about a consumer, nor does it cover publicly available information.
To exercise your right to limit the use and disclosure of sensitive personal information, please email assistance@aiskilled.co or submit a data subject access request.
Verification Process
Upon receiving your request, we will need to verify your identity to ensure you are the person about whom we have the information in our system. These verification efforts require us to ask you for information to match it with information you have previously provided to us. Depending on your request type, we may ask you to provide certain information to match what we already have on file, or we may contact you using a method (e.g., phone or email) you have previously provided to us. We may also use other verification methods as necessary.
We will use personal information provided in your request solely to verify your identity or authority to make the request. Whenever possible, we will avoid requesting additional information for verification purposes. However, if we cannot verify your identity based on the information already maintained by us, we may request additional information for verification, security, or fraud-prevention purposes. Any additional information provided for verification will be deleted once verification is complete.
Other Privacy Rights
You may object to the processing of your personal information.
You may request correction of your personal data if it is incorrect or no longer relevant or ask to restrict the processing of your information.
You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not provide proof of valid authorization to act on your behalf per the CCPA.
You can opt out of the selling or sharing of your personal information by disabling cookies in Cookie Preference Settings and clicking the "Do Not Sell or Share My Personal Information" link on our homepage.
To exercise these rights, you can contact us by submitting a data subject access request, emailing assistance@aiskilled.co , or referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
Colorado Residents
This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the following rights. However, these rights are not absolute, and we may decline your request in certain cases as permitted by law.
Right to be informed whether or not we are processing your personal data.
Right to access your personal data.
Right to correct inaccuracies in your personal data.
Right to request deletion of your personal data.
Right to obtain a copy of the personal data you previously shared with us.
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling").
We sell personal data to third parties or process personal data for targeted advertising. You can opt out of the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please email assistance@aiskilled.co or submit a data subject access request.
If we decline to take action on your request and you wish to appeal our decision, please email us at assistance@aiskilled.co. Within forty-five (45) days of receiving an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for our decision.
Google User Data Policy:
Data We Collect: When you interact with Skilled and connect your Google account, we may access and process certain personal information that you have made publicly available through Google.
This may include:
* Your full name
* Your profile picture
* Your gender
* Your preferred languages
* Any other publicly available information associated with your Google account
This data is used to enhance your experience within Skilled, personalize interactions, and streamline authentication processes. Data Usage and Protection
* Skilled does not sell Google user data to third parties. Our policies strictly prohibit the sale of any personal information obtained from Google.
* The information collected is used solely for providing and improving our services, ensuring seamless integration with Google, and enhancing user experience.
* You can opt out of the selling of your personal data or targeted advertising by using the following link: https://app.aiskilled.co/dont-use-my-information
Connecticut Residents
This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the following rights. However, these rights are not absolute, and we may decline your request in certain cases as permitted by law.
Right to be informed whether or not we are processing your personal data.
Right to access your personal data.
Right to correct inaccuracies in your personal data.
Right to request deletion of your personal data.
Right to obtain a copy of the personal data you previously shared with us.
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling").
We sell personal data to third parties or process personal data for targeted advertising. You can opt out of the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please email assistance@aiskilled.co or submit a data subject access request.
If we decline to take action on your request and you wish to appeal our decision, please email us at assistance@aiskilled.co. Within sixty (60) days of receiving an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for our decision.
Utah Residents
This section applies only to Utah residents. Under the Utah Consumer Privacy Act (UCPA), you have the following rights. However, these rights are not absolute, and we may decline your request in certain cases as permitted by law.
Right to be informed whether or not we are processing your personal data.
Right to access your personal data.
Right to request deletion of your personal data.
Right to obtain a copy of the personal data you previously shared with us.
Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data.
We sell personal data to third parties or process personal data for targeted advertising. You can opt out of the selling of your personal data or targeted advertising by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please email assistance@aiskilled.co or submit a data subject access request.
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA):
"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
"Personal data" means any information linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.
"Sale of personal data" means the exchange of personal data for monetary consideration.
If this definition of "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.
Your rights with respect to your personal data:
Right to be informed whether or not we are processing your personal data.
Right to access your personal data.
Right to correct inaccuracies in your personal data.
Right to request deletion of your personal data.
Right to obtain a copy of the personal data you previously shared with us.
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling").
We sell personal data to third parties or process personal data for targeted advertising. Please see the following section to learn how you can opt out of further selling or sharing of your personal data for targeted advertising or profiling purposes.
Exercise your rights under the Virginia VCDPA:
You can opt out of the sale of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. You may contact us by email at assistance@aiskilled.co or submit a data subject access request.
If you use an authorized agent to exercise your rights, we may deny a request if the authorized agent does not provide proof that they have been validly authorized to act on your behalf.
Verification Process:
We may request that you provide additional information reasonably necessary to verify your identity and the validity of your request. If you submit the request through an authorized agent, we may need additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but within forty-five (45) days of receipt. The response period may be extended once by an additional forty-five (45) days when reasonably necessary. We will inform you of any extension within the initial 45-day response period, along with the reason for the extension.
Right to Appeal:
If we decline to take action regarding your request, we will inform you of our decision and the reasoning behind it. If you wish to appeal our decision, please email us at assistance@aiskilled.co . Within sixty (60) days of receiving an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decision. If your appeal is denied, you may contact the Attorney General to submit a complaint.
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Mohammad Alnajjar, by email at Mohamad@aiskilled.co, or contact us by post at:
AI Skilled Mohammad Alnajjar Riyadh, KSA
If you are a resident in the European Economic Area or Switzerland, we are the "data controller" of your personal information. We have appointed Mohamad Alnajjar to be our representative in the EEA and Switzerland. You can contact them directly regarding our processing of your information, by email at Mohamad@aiskilled.co, or by post to the address provided above.
If you are a resident in the United Kingdom, we are also the "data controller" of your personal information. You can contact our representative in the UK, Mohamad Alnajjar, regarding our processing of your information, by email at Mohamad@aiskilled.co, or by post to the address provided above.
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, and to request changes to or deletion of that information.
Visit our website at aiskilled.co, or any other website of ours that links to this privacy notice.
Interact with us in other ways, including through sales, marketing, or events.
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at assistance@aiskilled.co.
SUMMARY OF KEY POINTS
This summary highlights key points from our privacy notice. For more detailed information on any of these topics, you can click the link following each key point or refer to our table of contents below to find the relevant section.
What personal information do we process? When you visit, use, or navigate our Services, we may collect and process personal information based on your interactions with us, your choices, and the products and features you use. Learn more about the personal information you provide to us.
Do we process any sensitive personal information? We may process sensitive personal information when necessary, either with your consent or as otherwise allowed by applicable law. Learn more about the sensitive information we handle.
Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other external sources. Learn more about the information collected from third-party sources.
How do we process your information? We process your information to provide, enhance, and manage our Services, to communicate with you, for security and fraud prevention, and to comply with legal requirements. We may also process your information for other purposes with your consent. We only process your information when we have a legitimate reason to do so. Learn more about how we handle your information.
In what situations and with which types of parties do we share personal information? We may share your information in specific circumstances and with certain categories of third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We implement organizational and technical measures to protect your personal information. However, no method of electronic transmission over the internet or data storage is completely secure. We cannot guarantee that unauthorized parties such as hackers or cybercriminals will not be able to breach our security and improperly access, steal, or alter your information. Learn more about our efforts to protect your information.
What are your rights? Depending on your geographical location, applicable privacy laws may grant you certain rights regarding your personal information. Learn more about your privacy rights.
What do we do with connected email accounts? Email accounts connected to the platform are used to send outbound messages to leads that AI Skilled identifies for you. Additionally, these accounts may send automated emails to other accounts for the purpose of email warmup.
How do you exercise your rights? The simplest way to exercise your rights is by submitting a data subject access request or contacting us directly. We will review and respond to any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Please review the full privacy notice.
Important Note: Users are advised not to connect Google accounts to our email warmup service.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- HOW DO WE HANDLE YOUR SOCIAL LOGINS?
- IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO KSA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We gather personal information that you voluntarily provide when you register for our Services, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or contact us directly.
Personal Information Provided by You: The personal information we collect varies based on your interactions with us and our Services, the choices you make, and the products and features you use. This information may include:
Names
Phone numbers
Email addresses
Job titles
Passwords
Contact preferences
Billing addresses
Your Calender
Debit/credit card numbers
Information shared in chats with your AI Skilled assistant
Information from communication channels your AI Skilled assistant is connected to
Information from email accounts you connect
Sensitive Information: When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Payment Data: We may collect data necessary to process your payments if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe. You can find their privacy notice at the following link: https://stripe.com/en-gb-us/privacy.
Social Media Login Data: We may offer you the option to register with us using your existing social media account details, such as Facebook, Twitter, or other social media accounts. If you choose to register in this way, we will collect the information described in the section titled "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services, along with other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data: Log and usage data consists of service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services. This data is recorded in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity within the Services (such as the date and time of your usage, pages and files viewed, searches conducted, and other actions you take, such as which features you use). It may also include device event information, like system activity, error reports (sometimes referred to as "crash dumps"), and hardware settings.
Device Data: We collect data about the device you use to access the Services, such as your computer, phone, tablet, or other devices. The specific data collected may vary depending on the device but could include information like your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration details.
Location Data: We collect data about your device’s location, which can be either precise or imprecise. The amount of location data we collect depends on the type and settings of the device you use to access the Services. For instance, we may use GPS and other technologies to gather geolocation data, which provides information about your current location based on your IP address. You have the option to opt out of allowing us to collect this location information by either denying access to this data or disabling the Location settings on your device. However, please note that opting out may limit your ability to use certain features of the Services.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other external sources.
To enhance our ability to provide you with relevant marketing, offers, and services and to update our records, we may obtain information about you from additional sources, including public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. This information may include mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, which we use for purposes like targeted advertising and event promotion.
If you interact with us on a social media platform using your social media account (e.g., Facebook or X), we may receive personal information about you, such as your name, email address, and gender. The specific personal information we collect from your social media account depends on the privacy settings of that account.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and manage our Services, communicate with you, ensure security and prevent fraud, and comply with legal obligations. We may also process your information for other purposes with your consent.
We process your personal information for various reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and manage user accounts: We may process your information to enable you to create and log in to your account and ensure your account remains active and functional.
To deliver and facilitate the delivery of services to you: We may process your information to provide you with the services you request.
To respond to user inquiries and offer support: We may process your information to address your inquiries and resolve any issues related to the services you have requested.
To send administrative information: We may process your information to provide you with important updates about our products and services, changes to our terms and policies, and other relevant administrative information.
To request feedback: We may process your information to solicit feedback and engage with you regarding your use of our Services.
To send marketing and promotional communications: With your consent and in accordance with your marketing preferences, we may process the personal information you provide to send you marketing materials and promotions. You can opt out of our marketing communications at any time. For more details, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
To deliver targeted advertising: We may process your information to create and display personalized content and ads tailored to your interests and location. For more details, please refer to our Cookie Notice.
To protect our Services: We may process your information to ensure the safety and security of our Services, including monitoring for and preventing fraudulent activities.
To identify usage trends: We may process data regarding how you use our Services to gain insights into usage patterns and improve our offerings.
To assess the effectiveness of our marketing and promotional campaigns: We may process your information to better understand which marketing strategies and campaigns are most effective and relevant to you.
To protect an individual's vital interests: We may process your information when necessary to protect an individual’s vital interests, such as to prevent harm.
To improve our language model reliability: We may process your information to enhance the performance and reliability of our language models.
Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and have a valid legal reason (i.e., legal basis) to do so under applicable law. These legal bases include your consent, compliance with laws, provision of services to fulfill our contractual obligations, protection of your rights, or fulfillment of our legitimate business interests.
If you are located in the EU or UK or Saudi Arabia, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR and Saudi Personal Data Protection Law require us to explain the valid legal bases we rely on to process your personal information. Accordingly, we may rely on the following legal bases:
Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Performance of a Contract: We may process your personal information when necessary to fulfill our contractual obligations to you, including providing our Services or responding to your requests before entering into a contract with you.
Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests, provided that these interests do not override your interests and fundamental rights and freedoms. For example, we may process your personal information for purposes such as:
- Sending you information about special offers and discounts on our products and services.
-Developing and displaying personalized and relevant advertising content.
-Analyzing how our Services are used to improve them and engage and retain users.
- Supporting our marketing activities.
-Diagnosing problems and preventing fraudulent activities.
-Understanding user behavior to enhance the user experience.
Legal Obligations: We may process your information when it is necessary to comply with our legal obligations, such as cooperating with law enforcement or regulatory agencies, exercising or defending our legal rights, or disclosing your information as evidence in litigation in which we are involved.
Vital Interests: We may process your information when it is necessary to protect your vital interests or those of a third party, such as in situations involving potential threats to anyone's safety.
In legal terms, we are generally the "data controller" under European data protection laws regarding the personal information described in this privacy notice, as we determine the means and purposes of the data processing we perform. This privacy notice does not apply to personal information we process as a "data processor" on behalf of our customers. In those cases, the customer to whom we provide services and with whom we have entered into a data processing agreement is the "data controller" responsible for your personal information. We merely process your information on their behalf according to their instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions to them.
If you are located in Canada, this section applies to you.
We may process your information if you have given us explicit permission (i.e., express consent) to use your personal information for a specific purpose or in situations where your permission can be reasonably inferred (i.e., implied consent). You can withdraw your consent at any time.
In certain exceptional cases, we may be legally permitted under applicable Canadian law to process your information without your consent. These cases include, for example:
If the collection is clearly in the interest of an individual and obtaining consent is not feasible in a timely manner.
For purposes of investigations, fraud detection, and prevention.
For business transactions, provided that certain conditions are met.
If the information is included in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
For identifying injured, ill, or deceased individuals and for communicating with their next of kin.
If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse.
If it is reasonable to expect that obtaining consent would compromise the availability or accuracy of the information and the collection is necessary for purposes related to investigating a breach of an agreement or a contravention of Canadian law or provincial laws.
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court related to the production of records.
If the information was produced by an individual during the course of their employment, business, or profession and the collection aligns with the purposes for which the information was originally produced.
If the collection is solely for journalistic, artistic, or literary purposes.
If the information is publicly available and is specified by the regulations.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share your information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers:
We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to your information to do their work. We have agreements in place with these third parties designed to safeguard your personal information. This means they cannot use your personal information for any purpose other than what we have instructed. They are also prohibited from sharing your personal information with any organization apart from us. They commit to protecting the data they hold on our behalf and to retaining it only for the period we specify.
The categories of third parties we may share personal information with include:
Ad Networks
Affiliate Marketing Programs
Cloud Computing Services
Communication & Collaboration Tools
Data Analytics Services
Data Storage Service Providers
Finance & Accounting Tools
Large Language Model Providers like OpenAI & Google
Payment Processors
Performance Monitoring Tools
Product Engineering & Design Tools
Retargeting Platforms
Sales & Marketing Tools
Social Networks
Testing Tools
User Account Registration & Authentication Services
Website Hosting Service Providers
Technology Providers
We may also need to share your personal information in the following situations:
Business Transfers: We may share or transfer your information in connection with, or during the negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to adhere to this privacy notice. Affiliates include our parent company, any subsidiaries, joint venture partners, or other companies that we control or are under common control with us.
Business Partners: We may share your information with our business partners to provide you with certain products, services, or promotions.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: Yes, we may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific details about how we use these technologies and how you can manage your cookie preferences are provided in our Cookie Notice.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: Yes, we may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific details about how we use these technologies and how you can manage your cookie preferences are provided in our Cookie Notice.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services allow you to register and log in using your social media account details from third-party providers (such as Facebook or Twitter). If you choose to do this, we will receive certain profile information from your social media provider. The specific information we receive may vary depending on the social media provider, but it typically includes your name, email address, friends list, profile picture, and any other information you have chosen to make public on that social media platform.
We will use the information we receive only for the purposes described in this privacy notice or as otherwise communicated to you through our Services. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend that you review the privacy notice of your social media provider to understand how they collect, use, and share your personal information, and to learn how you can set your privacy preferences on their platforms.
7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in Saudi Arabia (KSA). If you are accessing our Services from outside Saudi Arabia, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by the third parties with whom we may share your personal information (see "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" above) in Saudi Arabia and other countries.
If you are a resident of the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, please note that these countries may not have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
Binding Corporate Rules:
These include a set of Binding Corporate Rules ("BCRs") that we have established and implemented. Our BCRs have been recognized by EEA and UK data protection authorities as providing an adequate level of protection for the personal information we process internationally.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required by law.
We will retain your personal information only for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information longer than the duration of time you have an active account with us.
When we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not possible (for example, if your personal information is stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion becomes possible.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a combination of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our efforts to safeguard your information, no method of electronic transmission over the internet or method of information storage can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to breach our security measures and improperly access, steal, or modify your information. While we strive to protect your personal information, transmitting personal information to and from our Services is done at your own risk. You should only access our Services within a secure environment.
10. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not intentionally solicit data from or market to children under 18 years of age. By using our Services, you confirm that you are at least 18 years old, or that you are the parent or guardian of a minor who is using the Services with your consent. If we become aware that we have collected personal information from users under the age of 18, we will deactivate the account and take appropriate steps to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18, please contact us at assistance@aiskilled.co.
11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In certain regions (like the EEA, UK, Switzerland, and Canada), you have specific rights under applicable data protection laws. These rights may include:
The right to request access and obtain a copy of your personal information.
The right to request rectification or erasure of your personal information.
The right to restrict the processing of your personal information.
The right to data portability, if applicable.
The right not to be subject to automated decision-making.
In some circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below.
We will consider and respond to any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection authority. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we rely on your consent to process your personal information (which may be express or implied depending on the law), you have the right to withdraw your consent at any time. You can do this by contacting us using the details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below.
Please note that withdrawing your consent does not affect the lawfulness of any processing carried out before your withdrawal, nor does it affect processing based on other lawful grounds, where applicable law allows.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send or by contacting us using the details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section below. After unsubscribing, we may still send you service-related communications necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would like to review or change the information in your account or terminate your account, you can contact us at assistance@aiskilled.co .
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, resolve issues, assist with investigations, enforce our legal terms, and comply with legal requirements.
Cookies and similar technologies: Most web browsers accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at assistance@aiskilled.co .
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers, as well as some mobile operating systems and applications, include a Do-Not-Track ("DNT") feature or setting that you can enable to express your preference not to have your online browsing activities monitored and collected. However, there is currently no standardized technology for recognizing and implementing DNT signals. Therefore, we do not respond to DNT browser signals or any other mechanism that automatically communicates your preference not to be tracked online. If a standard for online tracking is established that we are required to adhere to in the future, we will update you about that practice in a revised version of this privacy notice.
13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you have specific rights regarding access to your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender and date of birth | YES |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| E. Biometric information | Fingerprints and voiceprints | No |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Device location | YES |
| H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video, or call recordings created in connection with our business activities | YES |
| I. Professional or employment-related information | Business contact details to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | YES |
| J. Education Information | Student records and directory information | No |
| K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individuals preferences and characteristics | YES |
| L. Sensitive personal information | Account login information, contents of email or text messages, and debit or credit card numbers | YES |
We will use and retain the collected personal information as needed to provide the Services or for:
Category A - As long as the user has an account with us
Category B - As long as the user has an account with us
Category C - As long as the user has an account with us
Category D - As long as the user has an account with us
Category F - As long as the user has an account with us
Category G - As long as the user has an account with us
Category H - As long as the user has an account with us
Category I - As long as the user has an account with us
Category K - As long as the user has an account with us
Category L - As long as the user has an account with us
Use and Disclosure of Sensitive Personal Information:
Category L information may be used or disclosed to a service provider or contractor for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, by phone, or by mail, in the context of:
Receiving help through our customer support channels
Participation in customer surveys or contests
Facilitating the delivery of our Services and responding to your inquiries
How do we use and share your personal information?
Learn more about how we use your personal information in the section "HOW DO WE PROCESS YOUR INFORMATION?"
We collect and share your personal information through:
Targeting cookies/Marketing cookies
Social media cookies
Beacons/Pixels/Tags
Will your information be shared with anyone else?
We may disclose your personal information to our service providers under a written contract between us and each service provider. Learn more about how we disclose personal information in the section "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
We may also use your personal information for our own business purposes, such as conducting internal research for technological development and demonstration. This is not considered "selling" your personal information.
We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the past twelve (12) months. The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found in the section "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
We have sold or shared the following categories of personal information to third parties in the past twelve (12) months. The categories of third parties to whom we sold personal information are:
The categories of third parties to whom we shared personal information include:
Ad Networks
Data Analytics Services
Retargeting Platforms
User Account Registration & Authentication Services
California Residents
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with whom we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request the removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will ensure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.
The California Code of Regulations defines a "resident" as:
Every individual who is in the State of California for other than a temporary or transitory purpose and
Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
Your rights with respect to your personal data:
Right to request deletion of the data — Request to delete: You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of their right to free speech, compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know: Depending on the circumstances, you have the right to know:
Whether we collect and use your personal information.
The categories of personal information that we collect.
The purposes for which the collected personal information is used.
Whether we sell or share personal information with third parties.
The categories of personal information that we sold, shared, or disclosed for a business purpose.
The categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose.
The business or commercial purpose for collecting, selling, or sharing personal information.
The specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights: We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information: If the business collects any of the following:
Social security information, drivers' licenses, state ID cards, passport numbers.
Account login information.
Credit card numbers, financial account information, or credentials allowing access to such accounts.
Precise geolocation.
Racial or ethnic origin, religious or philosophical beliefs, union membership.
The contents of email and text, unless the business is the intended recipient of the communication.
Genetic data, biometric data, and health data.
Data concerning sexual orientation and sex life.
If you have any questions or would like to exercise your rights under the CCPA, please contact us using the details provided below.
You have the right to direct a business to limit its use of your sensitive personal information to what is necessary to perform the Services. Once a business receives your request, it is no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for additional uses or disclosures.
Please note that this right does not cover sensitive personal information collected or processed without the intent to infer characteristics about a consumer, nor does it cover publicly available information.
To exercise your right to limit the use and disclosure of sensitive personal information, please email assistance@aiskilled.co or submit a data subject access request.
Verification Process
Upon receiving your request, we will need to verify your identity to ensure you are the person about whom we have the information in our system. These verification efforts require us to ask you for information to match it with information you have previously provided to us. Depending on your request type, we may ask you to provide certain information to match what we already have on file, or we may contact you using a method (e.g., phone or email) you have previously provided to us. We may also use other verification methods as necessary.
We will use personal information provided in your request solely to verify your identity or authority to make the request. Whenever possible, we will avoid requesting additional information for verification purposes. However, if we cannot verify your identity based on the information already maintained by us, we may request additional information for verification, security, or fraud-prevention purposes. Any additional information provided for verification will be deleted once verification is complete.
Other Privacy Rights
You may object to the processing of your personal information.
You may request correction of your personal data if it is incorrect or no longer relevant or ask to restrict the processing of your information.
You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not provide proof of valid authorization to act on your behalf per the CCPA.
You can opt out of the selling or sharing of your personal information by disabling cookies in Cookie Preference Settings and clicking the "Do Not Sell or Share My Personal Information" link on our homepage.
To exercise these rights, you can contact us by submitting a data subject access request, emailing assistance@aiskilled.co , or referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
Colorado Residents
This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the following rights. However, these rights are not absolute, and we may decline your request in certain cases as permitted by law.
Right to be informed whether or not we are processing your personal data.
Right to access your personal data.
Right to correct inaccuracies in your personal data.
Right to request deletion of your personal data.
Right to obtain a copy of the personal data you previously shared with us.
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling").
We sell personal data to third parties or process personal data for targeted advertising. You can opt out of the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please email assistance@aiskilled.co or submit a data subject access request.
If we decline to take action on your request and you wish to appeal our decision, please email us at assistance@aiskilled.co. Within forty-five (45) days of receiving an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for our decision.
Google User Data Policy:
Data We Collect: When you interact with Skilled and connect your Google account, we may access and process certain personal information that you have made publicly available through Google.
This may include:
* Your full name
* Your profile picture
* Your gender
* Your preferred languages
* Any other publicly available information associated with your Google account
This data is used to enhance your experience within Skilled, personalize interactions, and streamline authentication processes. Data Usage and Protection
* Skilled does not sell Google user data to third parties. Our policies strictly prohibit the sale of any personal information obtained from Google.
* The information collected is used solely for providing and improving our services, ensuring seamless integration with Google, and enhancing user experience.
* You can opt out of the selling of your personal data or targeted advertising by using the following link: https://app.aiskilled.co/dont-use-my-information
Connecticut Residents
This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the following rights. However, these rights are not absolute, and we may decline your request in certain cases as permitted by law.
Right to be informed whether or not we are processing your personal data.
Right to access your personal data.
Right to correct inaccuracies in your personal data.
Right to request deletion of your personal data.
Right to obtain a copy of the personal data you previously shared with us.
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling").
We sell personal data to third parties or process personal data for targeted advertising. You can opt out of the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please email assistance@aiskilled.co or submit a data subject access request.
If we decline to take action on your request and you wish to appeal our decision, please email us at assistance@aiskilled.co. Within sixty (60) days of receiving an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for our decision.
Utah Residents
This section applies only to Utah residents. Under the Utah Consumer Privacy Act (UCPA), you have the following rights. However, these rights are not absolute, and we may decline your request in certain cases as permitted by law.
Right to be informed whether or not we are processing your personal data.
Right to access your personal data.
Right to request deletion of your personal data.
Right to obtain a copy of the personal data you previously shared with us.
Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data.
We sell personal data to third parties or process personal data for targeted advertising. You can opt out of the selling of your personal data or targeted advertising by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please email assistance@aiskilled.co or submit a data subject access request.
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA):
"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
"Personal data" means any information linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.
"Sale of personal data" means the exchange of personal data for monetary consideration.
If this definition of "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.
Your rights with respect to your personal data:
Right to be informed whether or not we are processing your personal data.
Right to access your personal data.
Right to correct inaccuracies in your personal data.
Right to request deletion of your personal data.
Right to obtain a copy of the personal data you previously shared with us.
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling").
We sell personal data to third parties or process personal data for targeted advertising. Please see the following section to learn how you can opt out of further selling or sharing of your personal data for targeted advertising or profiling purposes.
Exercise your rights under the Virginia VCDPA:
You can opt out of the sale of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. You may contact us by email at assistance@aiskilled.co or submit a data subject access request.
If you use an authorized agent to exercise your rights, we may deny a request if the authorized agent does not provide proof that they have been validly authorized to act on your behalf.
Verification Process:
We may request that you provide additional information reasonably necessary to verify your identity and the validity of your request. If you submit the request through an authorized agent, we may need additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but within forty-five (45) days of receipt. The response period may be extended once by an additional forty-five (45) days when reasonably necessary. We will inform you of any extension within the initial 45-day response period, along with the reason for the extension.
Right to Appeal:
If we decline to take action regarding your request, we will inform you of our decision and the reasoning behind it. If you wish to appeal our decision, please email us at assistance@aiskilled.co . Within sixty (60) days of receiving an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decision. If your appeal is denied, you may contact the Attorney General to submit a complaint.
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Mohammad Alnajjar, by email at Mohamad@aiskilled.co, or contact us by post at:
AI Skilled Mohammad Alnajjar Riyadh, KSA
If you are a resident in the European Economic Area or Switzerland, we are the "data controller" of your personal information. We have appointed Mohamad Alnajjar to be our representative in the EEA and Switzerland. You can contact them directly regarding our processing of your information, by email at Mohamad@aiskilled.co, or by post to the address provided above.
If you are a resident in the United Kingdom, we are also the "data controller" of your personal information. You can contact our representative in the UK, Mohamad Alnajjar, regarding our processing of your information, by email at Mohamad@aiskilled.co, or by post to the address provided above.
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, and to request changes to or deletion of that information.